Exchanges & Returns
Shop with Confidence at RaboDeToro.ES! Your happiness is our priority! We've designed our exchanges and returns policy to be as fabulous and flexible as you are.
At RaboDeToro.ES, we're not just about delivering amazing fetish fashion and LGBTQIA2S+ gear—we're about delivering it with pride, privacy, and lightning-fast speed from our beautiful home in Tenerife, Canary Islands.
Your 14-Day Happiness Guarantee
You have 14 days after receiving your order to request an exchange or return—no questions asked! We believe in giving you time to make sure everything is perfect, because you deserve nothing less than amazing.
Quick & Easy Return Process
What We Need for a Smooth Return
- To ensure your return goes smoothly, please make sure your items are:
- Unworn and unused (we know, we know - but it's for everyone's safety!)
- Still in original packaging with all tags attached
- In the same new fabulous condition as when you received them
Ready to make a return? Here's how simple we've made it:
- Drop us a line first at info@rabodetoro.es - we're here to help!
- Once we approve your return, we'll send you step-by-step instructions on how and where to send your package
- Sit back and relax while we handle the rest
Please note: Items sent back without prior approval won't be accepted - but don't worry, we make the approval process super quick!
Shipping & Costs
We've got great news and some practical info:
If you received damaged items or the wrong products, we'll cover all return shipping costs - it's our mistake, so we'll make it right!
For other returns, you'll be responsible for return shipping costs, including any customs or taxes that might apply
We recommend using trackable shipping for your peace of mind
What About Our Intimate Products?
We totally get that shopping for adult toys, intimate wear, and personal care items is different. For health and safety reasons, certain products can't be returned once opened or used:
- Adult toys & intimate products
- Underwear & intimate apparel
- Personal care products with broken seals
- Custom or personalized items made just for you
But don't worry! If you receive damaged or defective intimate products, do not use them and just contact us immediately - we'll absolutely make it right.
Damages & Issues
Spotted a problem with your order? Please inspect everything when it arrives and contact us immediately if anything is damaged, defective, or just plain wrong. We'll evaluate the issue and fix it faster than you can say "fabulous!"
Exchanges Made Simple
Want to swap something for a different size or color? The quickest way is to:
- Return the original item following our process above mentioning you need an exchange
- Place a new order for what you want once the return is approved
This way, you get exactly what you're looking for without any delays!
Your Refund Journey
Once we receive and inspect your return, we'll notify you about approval status. Approved refunds are automatically processed to your original payment method within 5 business days.
Banking can be slow sometimes - if it's been more than 15 business days since we approved your return, just ping us at info@rabodetoro.es and we'll investigate!
Important Notes
- Gift cards are final sale and can't be returned
- We reserve the right to refuse refunds on items not returned properly or those that don't qualify
- Non-qualifying returns will be sent back to you at your expense
Questions? We're Here For You!
Got questions about your specific items or situation? Don't hesitate to reach out to our friendly team and contact us. We're here to make your shopping experience as smooth and enjoyable as possible.
Remember: We're a queer-owned business that celebrates authenticity, self-expression, and confidence. Your satisfaction matters to us, and we're committed to making things right!
Ready to shop with confidence? Browse our collection knowing you're protected by our flexible returns policy and backed by our commitment to exceptional customer service.